Email Enquiries

Please complete the section below and click on 'Send'. For security reasons: Please do not include your 16 digit card number on any correspondence you send to us.

Please limit your message to 500 characters.

Alternatively, email us at

General Enquiries

If you have a query regarding your Spark Reward Card and wish to speak to a customer service advisor then please contact us during office hours on our hotline number 01908 303488 and select 'customer services'.

N.B. Our Customer Services office is open from Monday to Friday 9:00 - 17:30, excluding UK bank holidays.

Lost & Stolen Card

If you lose your card, phone the card hotline immediately: 01908 303488.

If your card is stolen, call the card hotline to block your account. Once you have blocked your account, report your stolen card to the police and obtain a crime reference number.

If you lose your card or do not have a crime reference number, fees may apply. Please refer to the terms and conditions.

Forgotten Pin

Please call the hotline on 01908 303488 and select the 'forgotten pin' option.


If you have a complaint regarding your card please follow the procedure outlined on this link.