If you have a query regarding your BU Bursary/Scholarship Card and wish to speak to a customer service advisor then please contact us during office hours on our hotline number 01908 228341 and select 'customer services'.
Our Customer Services office is open from Monday to Friday 9:00 - 17:30, excluding UK bank holidays.
Lost & Stolen Card
If you lose your card, phone the card hotline immediately: 01908 228341.
If your card is stolen, call the card hotline to block your account. Once you have blocked your account, report your stolen card to the police and obtain a crime reference number.
If you lose your card or do not have a crime reference number, fees may apply. Please refer to the terms and conditions.
Please call the hotline on 01908 228341 and select the 'forgotten pin' option.
If you have a complaint regarding your card please follow the procedure outlined on this link