Email Enquiries

Please complete the section below and click on 'Send'. For security reasons: Please do not include your 16 digit card number on any correspondence you send to us.

Message Type

Card not arrived/lost card Card’s not working Cashback taking a while to show up Duplicate account How do I cancel my account/top up? How do I register Log in details Pending payments PIN numbers forgotten or blocked Wrong address Other

First Name

Last Name

Email

Telephone

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Alternatively, email us at unisonprepaid@p-mm.co.uk

General Enquiries

If you have a query regarding your UNISON Prepaid Plus Cashback Card and wish to speak to a customer service advisor then please contact us during office hours on our hotline number 0344 846 8064 and select 'customer services'.

N.B. Our Customer Services office is open from Monday to Friday 9:00 - 17:30, excluding UK bank holidays.

Lost & Stolen Card

If you lose your card, phone the card hotline immediately: 0344 846 8064.

If your card is stolen, call the card hotline to block your account. Once you have blocked your account, report your stolen card to the police and obtain a crime reference number.

If you lose your card or do not have a crime reference number, fees may apply. Please refer to the terms and conditions.

Forgotten Pin

Please call the hotline on 0344 846 8064 and select the 'forgotten pin' option.

Complaints

If you have a complaint regarding your card please follow the procedure outlined on this link.